Communication Protocol

In order to protect the rights of all individuals, there is proper protocol for students and parents to present concerns.

  1. Your concern should be brought forward as soon as possible after the incident has occurred.
  2. The classroom teacher is to be the first person to hear and address any concerns from a student or parent.  If the concern is regarding non-teaching staff (i.e. Educational Associates, Bus Drivers, etc.), you must initially go to the individual(s) involved prior to discussing the matter with anyone else.
  3. If the issue cannot be resolved, contact the in-school administration team (principal and/or vice-principal).  Please inform the individual with whom you have the concern that you will be bringing the issue to in-school administration.
  4. If the matter remains unresolved, the parent may request a meeting with the Superintendent.  Please inform the in-school administration that you will be contacting senior administration at Prairie Spirit School Division Office.
  5. If further discussion is required, the parent may ask to meet with the Director of Education.
  6. Finally, the parent may request the issue to be heard by the Board of Education.

Taken from Student and Parent Complaints and Grievances, PSSD Administrative Policy #408